Refund policy

Please carefully review our Shipping & Return Policy before purchasing our products. This policy applies to all orders placed with us. Wyspell is a registered brand of Futura People Inc, which manages fulfillment and returns.

Return Policy

We are unable to accept returns based on a change of heart once an item has been opened or used. However, if you’re not completely satisfied with your purchase, please contact us at help@wyspell.com - we’ll do our best to make it right.

Requests for returns must be made within 30 days of delivery confirmation.
Any return must first be approved by our team and include Wyspell’s return authorization consent. All approved returns must be postmarked within 30 days of receiving return authorization.

We accept returns for unopened and unused items in their original condition and packaging. Buyers are responsible for return shipping costs, unless the return is due to an error on our part (such as a defective or incorrect item).

Opened or used items cannot be returned unless they arrive damaged or defective.

All returns are processed at the discretion of Wyspell.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email help@wyspell.com with detailed photos. Each case will be reviewed, and eligible items may be replaced or refunded at Wyspell’s discretion.

Lost or Stolen Orders

Wyspell is not responsible for lost, stolen, missing, or misdelivered parcels.
Please report lost or stolen packages directly to the carrier.
Packages returned to Wyspell due to incorrect or incomplete address information will be the customer’s responsibility.

Refunds

Refunds are not applicable for any item that: Is not in its original condition, Is returned without prior authorization, or Is not postmarked within 30 days of receiving Wyspell’s return authorization.

Once your return is received and inspected, you’ll receive an email confirming whether your refund was approved or rejected. If approved, your refund will be processed within 10 business days and credited to your original payment method. Shipping fees are non-refundable.